Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries.In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.
Enroll at DAS Authorized Training Center to study these materials with the help of a local trainer.
Upon completing this course you will have the skills to:
List and describe techniques of effective communication and customer contact
Summarize and set out the characteristics of the various social styles and cultural differences
of airline customers
Describe new trends in customer service
Improved standard of customer service
Verbal and non-verbal communication skills
Customer contact techniques
This course is recommended for:
Ticket office, reservations, check-in, traffic, operations, baggage service and information desk
Cargo reservations and receiving staff
Public relations and sales support personnel
An IATA Certificate is awarded upon successful completion of the final examination.
Exams are scheduled 4 times a year: March, June, September, and December
Guidance will be given on when to book for your exam.
Exam Method: Online exam
This course is a step toward earning an IATA Diploma in: